Terms and conditions

This page tells you the terms and conditions on which we will supply to you the products (Products) listed on our website www.sipandlearn.co.uk (our site) via one of our subscription services (Services) or separate one-off orders. Please read these terms and conditions carefully before ordering any Products from our site or subscribing to one of our Services. You should understand that by ordering any of our Products or subscribing to one of our Services, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.

Please tick the checkbox in the shopping cart to accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

1.1 We operate the website www.sipandlearn.co.uk. We are SIPANDLEARN LIMITED, a company registered in England and Wales under company number 08989846 and with our registered office at 16 Primrose Gardens, Flat 2, London, NW3 4TN. Our VAT number is GB 193 3103 25.

2.1 Our site is only intended for use by people resident in the the United Kingdom of Great Britain and Northern Ireland. We do not accept orders from individuals outside those countries.


By placing an order through our site, you warrant that:

3.1 you are legally capable of entering into binding contracts; and
3.2 you are at least 18 years old

Please note that subscription is only available, and sales of alcohol can only be made, to those over 18 years of age.
We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order and ticking the check box to declare you are over 18, you confirm that you are at least 18 years old and we reserve the right to cancel your order if we are unsure of this.

3.3 you are resident in one of the Serviced Countries; and
3.4 you are accessing our site from that country.

The Site services are normally accessible to customers seven days a week, 24 hours a day, throughout the year except in the case of interruption, voluntary or not, in particular due to maintenance needs or major events. The company SIPANDLEARN LIMITED cannot be held liable for damage of any nature resulting from unavailability of the Site.

5.1 After placing an order on our standard order form, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products as one-offs or by subscribing to a Service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
5.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
5.3 The Company SIPANDLEARN LIMITED offers three types of subscription to the box Service:
a monthly subscription for yourself with one payment each month (4.3.1),
a quarterly, half-yearly or yearly subscription for yourself with a one-time payment (4.3.2),
a one month, quarterly, half-yearly or yearly gift subscription with a single payment (4.3.3).

5.3.1 Monthly subscription with recurring payment each month The monthly subscription with recurring payment plan to our Services consist of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. www.sipandlearn.co.uk may submit periodic charges (e.g. monthly) without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before www.sipandlearn.co.uk reasonably could act. To terminate your authorisation or change your payment method, log in to your customer account and edit through the ‘My Subscriptions’ tab. By subscribing to the monthly subscription with recurring payment plan of www.sipandlearn.co.uk you are agreeing to pay recurring periodic subscription fees for an indefinite time until cancelled by you or us, on the subscription terms set out in the application form you have completed. You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you. Account Cancellations. If you wish to cancel your monthly subscription with recurring payment plan with us, you must cancel by the 14th day following the last payment date in order to avoid receiving the following months box. Customers cancelling post deadline will receive the following months box as their last box. We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

5.3.2 Quarterly, half-yearly or yearly subscription for yourself with a one-time payment

The quarterly, half-yearly or yearly subscription allows someone to subscribe themselves for a period of respectively three months (three (3) boxes); six months (six (6) boxes) or twelve months (twelve (12) boxes). Payment for this subscription will be made in a single payment, upon subscription.

5.3.3 One month, quarterly, half-yearly or yearly gift subscription with a single payment

The gift subscription allows someone to subscribe a third party for a period of respectively one month (one (1) box), three months (three (3) boxes), six months (six (6) boxes) or twelve months (twelve (12) boxes). Payment for this subscription will be made in a single payment, upon subscription.

6.1 We may offer gift cards, discount promotions and other types of voucher (Voucher) which require to be activated on the website in order for the holder to commence delivery of a subscription or an order through www.sipandlearn.co.uk. If paid for, the Voucher is deemed to have been sold at the time of payment for it. All of these terms and conditions shall become applicable as between us and the holder of the Voucher (Holder) when the Holder redeems the Voucher by applying for a www.sipandlearn.co.uk service to commence.

6.2 A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.

6.3 We reserve the right to withdraw or cancel any Voucher (other than a paid-up gift card) for any reason at any time.
5.4 Vouchers may only be redeemed through the website www.sipandlearn.co.uk and not through any other website or method of communication. To use your Voucher you will be required to enter its unique code on the redeem page and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.

6.5 Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates.

If you want to cancel your order for any reason, give us a call on 0xxxxxxxxxxx as soon as possible after you've ordered or send us an email at contact@sipandlearn.co.uk, and we'll cancel it for you based on the following terms:

7.1 If you are an auto-renewal subscription consumer, you may cancel a subscription at any time within fourteen days, beginning on the day after you received the shipment notice of your last box. In this case, the subscription will stop and you won’t be charged any more.

If you are a 3, 6 or 12 months subscription consumer, you may cancel your subscription Service at any time within seven days, beginning on the day after you received the order confirmation for the Service. In this case you will receive a full refund of the price paid for the subscription Service in accordance with our Refunds policy (set out in clause 10 below).

If you have placed a non-subscription Product order, you may cancel your Product order at any time within seven days, beginning on the day after you received the order confirmation.
In this case you will receive a full refund of the price paid for the Products in accordance with our Refunds policy (set out in clause 10 below).
It isn't always possible to cancel your order if it has already been dispatched but you can refuse to accept the wines when they arrive. We'll then process your refund when the wine arrives back at our warehouse if you canceled your order within the cooling-off period (see 11 for our Refund policy).

7.2 To cancel a subscription, you must logon to your Sip and Learn account or email contact@sipandlearn.co.uk. You must also return the Products to us as soon as reasonably practicable. You must pay the costs of returning the Products if they correspond to the goods you ordered. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7.3 If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days we will offer you a full refund. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.

8.1 We reserve the right to cancel any orders we cannot fulfil for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.
8.2 Our standard delivery is £5.00 for 3 to 5 working days and £8.00 for our next working-day delivery, to almost everywhere in the UK, if you order before 1pm.
If we can not fulfil all orders in the given time frame, we will bring the 1pm cut-off forward so that we can keep our promise to the customers who have already ordered.
8.3 We are unable to guarantee delivery dates to some areas of the UK

9.1 The Products will be at your risk from the time of delivery.
9.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

10.1 The price of the Products and our delivery charges will be as quoted on our site, except in cases of obvious error.
10.2 Product prices include VAT.
10.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
10.4 Payment for all Products and Services must be by debit cards, credit cards, bank payments or PayPal.

11.1 If you return a Product to us:
11.1.1 Because you have cancelled the subscription Service within the fourteen-day cooling-off period (see clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you may be responsible for the cost of returning the item to us (see clause 6.2).

If you haven't enjoyed a wine (Product), whether you believe it to be faulty, not as you had expected, or simply not to your taste, please contact us at 0208 xxx xxxx or send an email at contact@sipandlearn.co.uk If the wine (Product) is faulty
If the wine is corked, oxidised or appears otherwise out of condition, as long as it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to credit your account or replace the faulty bottle(s) where appropriate. We reserve the right to collect or request a return of faulty bottles for inspection so please retain them in the first instance. If the wine (Product) is not faulty but you did not enjoy it
If, having opened a bottle, you are disappointed that the wine was not as enjoyable as you had anticipated (it may not have been to your taste), assuming the wine is within the recommended drink date and has been stored in suitable conditions, we will arrange a return of the rest of the case and arrange a refund or replace the bottle where appropriate should you have any more bottles of the same wine which you no longer want. If the wine (Product) is damaged
If, having opened your case or box, some of the bottles are broken, please send us pictures at contact@sipandlearn.co.uk so we can arrange a refund or replace the damaged bottles where appropriate.

11.1.2 For any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to a change in these terms and conditions or in any of our policies), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

11.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

13.1 Subject to clause 12.2, if we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of the Products.
13.2 Nothing in this agreement excludes or limits our liability for:
13.2.1 Death or personal injury caused by our negligence;
13.2.2 Fraud or fraudulent misrepresentation;
13.2.3 Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
13.2.4 Defective products under the Consumer Protection Act 1987; or
13.2.5 Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given by you to us must be given to SIPANDLEARN LIMITED at contact@sipandlearn.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

16.1 The Contract between you and us is binding on you and us and on our respective successors and assignees.
16.2 You may not transfer, assign, charge or otherwise dispose of a subscription Service, or any of your rights or obligations arising under it, without our prior written consent.
16.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a subscription, or any of our rights or obligations arising under it, at any time during the term of the subscription.

17.1 We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.
17.2 You may print off one copy, and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.
17.3 If you post comments on the Products or Services to any website, blog or social media network you must ensure that such comment represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your Commentary on our site and in any advertising or social media outlets which we may create or contribute to.

18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
18.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
18.2.1 Strikes, lock-outs or other industrial action;
18.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
18.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
18.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
18.2.5 Impossibility of the use of public or private telecommunications networks; and
18.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
18.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

19.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
19.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
19.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

21.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
21.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
21.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
21.4 Nothing in this clause limits or excludes any liability for fraud.

22.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
22.1 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fourteen working days of receipt by you of the Products).

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.